Manage your Hotel Reputation effortlessly
Monitor all reviews in one place & respond to reviews automatically. Save time to focus on the most important thing, your guests.
Online Reputation Management
GuestFlip allows you to monitor all your online reviews from over 50 platforms. Collect, measure and analyse reviews from platforms such as Booking.com, TripAdvisor & Google effortlessly. Spend less time searching and know more.
Remedy situations and respond to negative reviews in a flexible, accurate and agile manner before they get out of control. GuestFlip helps you respond faster by identifying reviews that need a response and offering AI-generated suggestions.
Plan, keep track and hold your team accountable on your online reputation progress. Set goals and identify the exact improvements needed to increase 5-star reviews and climb OTA rankings.
Stay ahead by knowing your competition's weakest and strongest points. Use our competitive analysis & insights to get an edge and beat your competition in online rankings.
We started using GuestFlip a few months ago and we are fully satisfied. Not only do we have a full overview of our reviews at a glance, but also we can respond to them very quickly with the automated and personalized responses, which helps us save valuable time.
Design your own surveys with the easiest to use visual builder. Customize surveys, choose your own questions and use your own logo and colors. Create your own surveys or use GuestFlip templates to get set up in minutes.
You will receive real-time alerts for any negative feedback you receive from surveys. Not all guests share their concerns with your front desk and this gives you an actual chance to solve problems and improve the guest experience.
Monitor and analyse all surveys responses to get an overview of your hotel's performance. Identify repeating issues, monitor performance per department and per room.