Powerful Hotel Reputation Management

Empower your hotel to monitor, analyse and respond to all reviews. Listen to your guests and boost your revenue.

GuestFlip Reputation Management
Monitor Reviews

Monitor reviews

Monitor all your reviews from 35+ platforms in one easy-to-use dashboard.

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Monitor Reviews

Respond faster

Hotels using GuestFlip spend 70% less time responding to reviews while maintaining high quality responses.

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Monitor Reviews

Beat your competition

Closely monitor your competition's strong and weak points and find ways to climb online rankings.

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Online Reputation Management

Listen

GuestFlip allows you to monitor all your online reviews from over 35 platforms. Collect, measure and analyse reviews from platforms such as Booking.com, TripAdvisor & Google effortlessly. Spend less time searching and know more.

Engage

Remedy situations and respond to negative reviews in a flexible, accurate and agile manner before they get out of control. GuestFlip helps you respond faster by identifying reviews that need a response and offering AI-generated suggestions.

Improve

Plan, keep track and hold your team accountable on your online reputation progress. Set goals and identify the exact improvements needed to increase 5-star reviews and climb OTA rankings.

Win

Stay ahead by knowing your competition's weakest and strongest points. Use our competitive analysis & insights to get an edge and beat your competition in online rankings.

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Guest Surveys

user-friendly builder

Design your own surveys with the easiest to use visual builder. Customize surveys, choose your own questions and use your own logo and colors. Create your own surveys or use GuestFlip templates to get set up in minutes.

Alerts

You will receive real-time alerts for any negative feedback you receive from surveys. Not all guests share their concerns with your front desk and this gives you an actual chance to solve problems and improve the guest experience.

Reporting

Monitor and analyse all surveys responses to get an overview of your hotel's performance. Identify repeating issues, monitor performance per department and per room.

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