Some of the platforms we collect reviews from.

Guest feedback from wherever your guests are.

GuestFlip helps Hotels be proactive and learn their guests' problems in time by analyzing thousands of online reviews and social mentions in seconds. Through thorough tailor-made analysis of more than 50 services of your hotel, you can have a clear view of your performance and your needs.

Get a clear view at one glance

There is no need to waste so much time visiting every Social Media, OTA and metasearch engine for every new review. GuestFlip gathers all reviews in one place and visualizes your hotel's performance. Powerful analytics help you collect guest feedback and identify recurring problems and trends.

Improve your Online Reputation by optimizing Guest Experience

Catch negative reviews before they have an impact on others, putting your brand at risk. You have the chance to reply instantly and engage with your guests when they have a bad experience. We make sure you get notified when you need to take action.

Get all the insights you need to upgrade your hotel's Guest Experience

Dashboard

View all your online reviews from the sources that matter most to your guests, all in a single easy-to-manage dashboard.

Alerts & Notifications

Our automated segmentation notifies the staff members responsible about any issues that require their action.

Performance Report

See how well you're performing overtime, what can be done to further improve your reputation and track progress for every department.

Sentiment Analysis

Know how guests perceive each one of your services in 40+ categories and 9 languages. Prioritise improvements by using our AI-powered recommendations.

Real-time problem detection

Our system detects urgent problems and complaints coming from guests and notifies your staff to react immediately.

Social Media Monitoring

Know more about what guests are sharing related to your hotel on Facebook & Instagram, identify influential guests and interact with them.

24/7 Support

Your personal account manager will help you get started in a matter of minutes and help you exceed your guests' expectations.

Manage on-the-go

Manage your account using your mobile phone with our responsive dashboard, avoiding the headache of downloading an extra App.

Respond and react

Whether it's reviews, social mentions or comments we offer you the means to interact with guests through our dashboard.