Manage your Hotel Reputation effortlessly
Monitor all reviews in one place & respond to reviews automatically. Save time to focus on the most important thing, your guests.
Gérer vos commentaires
Surveillez tous vos avis provenant de plus de 50 plateformes (Booking, TripAdvisor, Google) dans un tableau de bord facile à utiliser.
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Réponse automatique aux commentaires
Grâce à nos suggestions de réponses automatisées, les hôtels répondent à 50 % d'avis en plus qu'auparavant.
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Battre la concurrence
Closely monitor your competition's strong and weak points and find ways to climb online rankings.
LEARN MOREOnline Reputation Management
Listen 
Engage 
Improve 
Win Listen
GuestFlip allows you to monitor all your online reviews from over 50 platforms. Collect, measure and analyse reviews from platforms such as Booking.com, TripAdvisor & Google effortlessly. Spend less time searching and know more.
Engage
Remedy situations and respond to negative reviews in a flexible, accurate and agile manner before they get out of control. GuestFlip helps you respond faster by identifying reviews that need a response and offering AI-generated suggestions.
Improve
Plan, keep track and hold your team accountable on your online reputation progress. Set goals and identify the exact improvements needed to increase 5-star reviews and climb OTA rankings.
Win
Stay ahead by knowing your competition's weakest and strongest points. Use our competitive analysis & insights to get an edge and beat your competition in online rankings.
Nous avons commencé à utiliser GuestFlip il y a quelques mois et nous en sommes pleinement satisfaits. Non seulement nous avons une vue d'ensemble de nos commentaires en un coup d'œil, mais nous pouvons également y répondre très rapidement grâce aux réponses automatisées et personnalisées, ce qui nous permet de gagner un temps précieux.
Guest Surveys
user-friendly builder
Design your own surveys with the easiest to use visual builder. Customize surveys, choose your own questions and use your own logo and colors. Create your own surveys or use GuestFlip templates to get set up in minutes.
Alerts
You will receive real-time alerts for any negative feedback you receive from surveys. Not all guests share their concerns with your front desk and this gives you an actual chance to solve problems and improve the guest experience.
Reporting
Monitor and analyse all surveys responses to get an overview of your hotel's performance. Identify repeating issues, monitor performance per department and per room.
